MUGSCITY RETURN AND SHIPPING POLICY

RETURN POLICY

We do not accept returns or exchanges. However, customer satisfaction is very important to us. If your item arrives damaged or does not meet the expected quality, please contact us within 7 days of delivery with photos and we will resolve the issue as soon as possible.

For assistance, reach out sending an email to mugscity23@gmail.com or through WhatsApp or text sending a message to: (787) 388-8379

SHIPPING POLICY

Each item is made to order, ensuring quality and unique craftsmanship. Please allow up to 5 business days for production.

We offer FREE SHIPPING in all our store and use USPS Standard Shipping for USA and Puerto Rico. Estimated delivery times vary by location from 1 -2 weeks.

We are not responsible for delays caused by carriers or weather.

If your order does not arrive within the estimated timeframe, please contact us.